Smart software designed for automated recovery and collections management
Recover captures, tracks, and manages the recovery of overpaid UI benefits while streamlining the workflow of staff responsible for recouping these debts. To do this, the program applies state business rules to identify collectible overpayments and automatically generates billing notices and other correspondence. The system also has business rules-based progressive action to automate as much of the activity as possible. The system can assign delinquent accounts to collections specialists or to an outside collections agency based on state requirements. Online account status and a robust reporting engine make it easy to generate management reports on recovery statistics, account activity, and collections staff performance.
With Recover, state workforce agencies can quickly and easily improve their collections workflow and institute metrics that serve as a basis for continued improvement over time. The end result is a more effective collections function and higher state trust fund balances.
Key features of Recover
Recover includes several unique features that make it the first product of its kind:
- Recover takes advantage of newer technologies to improve UI overpayment recovery business operations.
- Recover addresses unique state requirements via fully configurable business rules.
- Recover uses business rules-based progressive action to automate as much of the process as possible.
- Recover tracks UI benefit recovery activities.
- Recover creates and tracks all claimant correspondence in a paperless environment.
- Recover queues cases to available collections staff if staff intervention is needed.
- Recover improves collections workflows and processes.
Download a printable version of the Recover
product announcement. (561kb)