On Point Technology, Inc. Software Solutions for State Workforce Agencies

 

In this issue:

Welcome

Founded in 1996, On Point Technology has grown steadily to become the largest independent solution provider dedicated to state workforce agencies.

Visit On Point Technology in 2006

On Point Technology will be exhibiting at conferences from coast to coast in 2006, starting with the NASWA Winter Policy Forum in Washington, D.C. in February. We hope you'll take the opportunity to visit us at one of the following events:

NASWA Winter Policy Forum
2/27-3/1, Washington, D.C.

National UI Integrity Professional Development Conference
4/3-4/5, Chicago, IL

National UI Issues Conference
5/1-5/3, Portland, OR

UI Technology Conference
6/4-6/8, Indianapolis, IN

NASWA Annual Conference
9/5-9/8, Boise, ID

National UI Directors' Conference
10/30-11/2, Denver, CO

On Point Products

On Point Technology is the only company that develops software exclusively for state workforce agencies. Our product line includes Barts and Aware.

For improved fraud detection of individual fraud and enhanced case management, states choose Barts.

For sophisticated ad hoc workforce reporting and detection of organized fraud, states choose Aware.

Coming Next Issue

Find out how a quick glance at the back of a canceled check can help your agency uncover organized fraud schemes at work.

www.onpointtech.com
708-482-0189

On Point Technology, Inc.
©Copyright 2005
All Rights Reserved.

Welcome to the December 13, 2005, issue of BullsEye, the On Point Technology newsletter. Our goal is to keep you up-to-date on the latest unemployment insurance news and developments at On Point Technology.

Kentucky UI Division meeting highlights state's implementation of Barts software

The Kentucky Office of Employment and Training's Unemployment Insurance Division hosted a meeting October 18–20 entitled "Region 3 Denied Case Accuracy (DCA) Group Case Review," which drew a crowd of representatives from other unemployment insurance departments in Georgia, Kentucky, North Carolina, South Carolina and Tennessee. Members of the National Office of the U.S. Department of Labor's Employment and Training Administration (DOL/ETA) also attended the event, as well as representatives from the DOL/ETA's Regional Offices in Boston, San Francisco, Atlanta and Dallas.

A major goal of the meeting was to increase state program improvement efforts, and the session provided an excellent opportunity for attendees to exchange ideas and information in order to better understand the different practices and procedures each state follows in the DCA process.

One highlight of the meeting was Mie Sloan's presentation on the Kentucky implementation of On Point Technology's Barts software. Sloan is Kentucky's State and Federal Section Supervisor and was a key player in the Barts implementation. She manages the agency staff members who use the application for fraud and overpayment detection on a daily basis.

During the presentation, Sloan shared with the audience statistics that show the success Kentucky has had with Barts. She then answered questions regarding the agency's experience with the implementation and their working relationship with On Point Technology.

On Point Technology supports NASWA's Workforce ATM as Web site sponsor

On Point technology is excited to announce that it is now a sponsor of the National Association of State Workforce Agencies (NASWA) Workforce ATM Web site.

Visitors to the Workforce ATM site (www.WorkforceATM.org) can now link directly to On Point Technology's Web site (www.onpointtech.com) and obtain the latest information regarding On Point Technology news, events and products. Because supporting state workforce agencies is our business—our only business—we feel it is important that we join with NASWA to provide timely and quality information to the national workforce community.

On Point Technology's Vice President for Sales and Marketing, Bob Yokavonus, was involved with the original conceptualization, creation and implementation of Workforce ATM, and is pleased to continue his relationship with the organization through this new sponsorship.

NASWA is the national organization of state administrators of unemployment insurance, employment and training services, and labor market information programs in the 50 states, the District of Columbia, and Puerto Rico.

Industry News

ETA plans to recognize top-performing state workforce agencies — The Office of Workforce Security recently released a Training and Employment Notice announcing the Employment and Training Administration's (ETA) plan to recognize state workforce agencies for excellent performance in administering their unemployment insurance programs.

The ETA will rank state performance based on the performance management system used for the federal-state UI program, with the goals of promoting and recognizing excellence in agency performance. Top performers in the following categories will be recognized at the annual UI Directors Conference: Tax, Benefits, Nonmonetary Determinations, Appeals and Reemployment Facilitation. Performance in each category will be evaluated based on established measures. Each state's aggregate performance will also be determined, and one state will be recognized for best overall performance.

Performance will be based on data reported for the 12-month period from July 1 through June 30, with the first awards being presented in October 2006 (based on performance for July 1, 2005, through June 30, 2006).

Do you have a fraud story you'd like to share?
Let us know.

Did You Know?

The ability to remotely file unemployment insurance claims by phone has made the claims-filing process easier for both claimants and agencies. However, it's also given criminals a new channel through which they can defraud the system.

A simple, effective way to spot possible UI fraud is to analyze the telephone numbers from which the claims calls are made, but you first need to be sure your agency is capturing the phone numbers. One option is to capture the numbers at the time the agency receives a call. While this method usually involves some design, development and programming efforts by the agency call center, phone records are immediately available for analysis.

Another option is to obtain the originating phone numbers from the phone company. Though this method is less timely than the first, gathering the information is valuable, nevertheless. The cost of the telephone records is not prohibitive, and these can be accessed on an occasional basis.

If the originating phone numbers are captured as the calls are received by the agency, they don't need to be recorded for every call. At least one state has found it effective to capture the phone numbers of originating calls for initial claims, continued claims, reopened claims, address changes and PIN changes.

Once the phone numbers are gathered, they can be readily analyzed with a tool like On Point Technology's Aware software, which can track inbound calls to your 800 number in order to detect organized claims-fraud patterns. No matter how you capture the numbers, you are providing yet another safeguard to protect your agency against UI fraud. To learn how On Point Technology's software applications can enhance your agency's efforts to combat fraud, call Bob Yokavonus at 908-526-0426 or e-mail robert.yokavonus@onpointtech.com.